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Travelers Insurance Review 2021
Travelers Insurance is known for providing personalized car insurance policies across the country. Travelers insurance is recognized as one of the largest insurance companies that provide one-on-one services to their clients. If you are looking for a personalized auto insurance experience, Travelers will best fit your coverage choice.
Travelers reviews and ratings
- Customer satisfaction ratings are average.
- Gets fewer complaints to state regulators regarding home and auto insurance than other companies relative to its size.
- Offers rideshare insurance in most states.
Travelers Auto Insurance Rating
4.5
Travelers auto insurance is rated as a 4.5-star company with its comprehensive overall performance in providing personalized car insurance experience among its clients. We took the time to assess Travelers' score by looking closely at its account pricing, financial stability, ease of making transactions and claims, generous discounts, and actual complaint information from the National Association of Insurance Commissioners. Upon examining these factors, we recognize that Travelers is one of the most sought-after car insurance companies in the country.
Travelers Car Insurance Coverages and Features
| Travelers Auto Coverage Options | Description |
|---|---|
| Gap Insurance Option | This feature from Travelers secures your loan in cases when your car is totaled before fully paid. Travelers will pay for the remainder of your loan or lease after the vehicle is totaled. |
| Rideshare Insurance Offer | This feature from Travelers is intended for Ride for Hire drivers, such as Uber and Lyft in Illinois and Colorado. Travelers Rideshare coverage will be active only when you are carrying a passenger but not in-between rides. Regular policy and coverage will apply whenever your Rideshare application is on or active. |
| IntelliDrive Feature | This application will track your speed, the time of the day you were driving, including the brakes and acceleration behavior. This app is available for 31 selected states by Travelers. Using this app entitles the driver to a 20% discount for a good driving record provided by IntelliDrive. |
| Premier New Car Replacement | The first 5 model years or less of the totaled car will be covered by Travelers. The company will replace it with a brand new car on top of the gap insurance loan payment. |
| Travelers’ Responsible Driver Program | Travelers’ Auto Insurance policies offer two kinds of offenses that will be forgiven: one at-fault accident and minor violation in a span of 36 months. Hence, your rates will not blow up with the given situation. |
| Premier Responsible Driver Program | This feature is the same as the Travelers’ Responsible Driver Program with additional perks of $50 to $500 off for every six months of driving accident-free. In any case wherein your car is totaled, your deductible will be waived if you are registered to this program. |
Travelers Car Insurance Discounts
- Multi-Policy Bonus
- Multi-Car Premiums Discounts
- Home-Ownership Bonus
- Safe-Driver Bonus
- No-Gaps Coverage Discount
- Hybrid-Car Ownership or Lease Discount
- New-Vehicle Discount
- On-Time Electronic Payment Bonus
- Early-Quote Acquisition Perks
- Good Student-Drivers Discount ( “B” average require)
- Driver-Training Completion Bonus
- Student-Driver on vacation Discount
Travelers Homeowners Insurance Policies
Travelers Insurance Company provides standard insurance for homeowners such as apartment renters, condominiums, and mobile homes. Travelers’ coverage options include these features:
| Travelers Homeowners Insurance | Description |
|---|---|
| Water-Backup Coverage | When your drain or pump gets faulty and causes water damage to your residence, a payout will be provided. |
| Stolen or Damaged Property Coverage | In cases when your valuables are stolen or damaged, Travelers will replace them with brand new items instead of the depreciated value of what was stolen or damaged. |
| Green Design Improvement | Financial assistance will be provided to upgrade your system to more energy-efficient versions after you make a claim. |
| Identity Theft Restoration | Travelers will provide reimbursement for legal fees, lost wages, and other expenses for your stolen identity. |
| Valuable Items Coverage Premium | In any case that your extra-valuable items are stolen or damaged, this premium will guarantee a brand new replacement. This premium feature covers jewelry, computers, musical instruments, and other expensive items. |
Travelers Home Insurance Discounts and Perks
- Multi-Policy Bonus
- New-Home Buyer Discount
- Free-Claim Record Bonus
- Safety-Device Installation Discount
- Green Home Design Perks
Travelers Customer Satisfaction Assessments
Travelers insurance is considered as one of the most reliable insurance companies in the country. It has very low customer complaints garnered from the National Association of Insurance Commissioners relative to its size for the car, life, and home insurance.
Travelers’ overall rating in the US is above average with significant consideration to the range it covers across the nation. Here is a comprehensive study from the 2019 J.D. Power Study:
| Assessment Category | Travelers’ Customer Satisfaction Rating |
|---|---|
| Auto Insurance Policy Claim Satisfaction | Above Average Rate |
| Auto Insurance Shopping Satisfaction | Above Average Rate |
| Home Insurance Policy Satisfaction | Good |
| Property Insurance Claims Satisfaction | Good |
Travelers’ Digital Information
| Digital Platform | Description |
|---|---|
| Travelers Website | Travelers Insurance has a robust website that provides various services such as getting a quote, paying bills, and learning about road hazards. |
| Travelers Mobile Application | Travelers insurance has a mobile and user-friendly app that lets you pay your bills, manage or access your policies, and track your claim. |
| Traveler’s Voice Assistant | Travelers’ voice assistant Alexa helps inquire about the company’s policies and other vital data. |
Travelers Other Insurance Services
- Condominium Insurance
- Farm and Ranch Insurance
- Renter’s Insurance
- Identity Theft Insurance
- Umbrella Insurance
- Business Insurance
- Boat Insurance
- Commercial Auto Insurance
Travelers Client Satisfaction Pros and Cons
| PROS | CONS |
|---|---|
| Travelers gained minimal complaints from state regulators for both home and car insurance policies. | An above-average customer satisfaction rating can be unsatisfactory. |
| Travelers provide comprehensive coverage options for both home and auto insurance. | |
| Travelers Insurance is one of the most trusted and most prominent insurance companies in the country. |
Insurance Online Car Insurance Rating and Review Methodology
We commend every insurance company that extends value to customer-first features and operations. The rating we disclose is assessed through weighted averages and scores from several categories: financial stability, customer complaints and satisfaction, transparency of their digital platforms, and competitive pricing.
We conduct customer satisfaction surveys to extensively provide reviews and ratings that are dependable and fair. However, it is still best to compare several insurance companies to account for your judgment and needs.
*Insurance Online is not compensated with our ratings and reviews by any insurance companies.
Insurance Online Complaints Methodology
We examine the complaints from state insurance regulators reported to the National Association of Insurance Commissioners (NAIC) between 2016-2018. NAIC extensively calculates the complaint index yearly following each subsidiary to measure the total share of complaints in ratio to the company size.
Travelers Insurance FAQs
How can I receive my car insurance card from Travelers?
It is best to contact or talk to a Customer Representative and address your issue. You may also refer to your policy declaration page to learn the essential steps to obtain your Travelers’ insurance card.
Who do I contact to apply for charitable programs of Travelers?
You can visit the Travelers Community Support site and navigate their site on sponsoring one of their charities. You can select your preferred city to support and the value you want to donate or sponsor.
What are the legitimate Travelers underwriting companies in California?
Here is the list of legitimate Travelers underwriting companies, click here.
How do I obtain an Auto Insurance quote from Travelers?
You can contact one of their independent local agents around your area by using Travelers Agent Locator or use an online-quoting platform.
How can I access my Travelers account if I forgot my username and password?
Upon logging in, click the tab that says “Problem Logging In?”. It will direct you to steps on how to retrieve your My Travelers account.
Sandra Cruz | Linkedin
Based in Newport Beach, CA, Sandra has been a licensed insurance agent in California and Texas for 5 years and is an editor and writer specializing in all types of insurance matters. Sandra is Insurance Online's authority on auto, home, and business insurance and has been featured in publications such as Forbes, Yahoo! Finance, and US World News Report.