Compare Auto Rates from Top Rated Carriers
National General Insurance Review 2021
National General is the 15th largest car insurance company in the United States. It specializes in covering high-risk drivers with DUI offenses. National General’s policies are available through an agent or online application. National General is one of the few auto insurance comapnies that offer cheap rates for first-time DUI offenders that were able to complete the safe driving course and substance abuse program. If you are a first-time DUI offender and looking for a car insurance company that can offer you less expensive rates, National General might be the best option for you. Read on to learn more about National General's reviews, ratings, coverage options, discounts, and more.
National General reviews and ratings
- Customer satisfaction ratings are average.
- Gets fewer complaints to state regulators regarding home and auto insurance than other companies relative to its size.
- Offers rideshare insurance in most states.
National General Auto Insurance Rating
3.0
National General Auto Insurance garnered an average of 3.0 rating based on its overall performance in the industry. We assess the National General’s rating by looking closely at its policy rates for different drivers, financial stability, ease of making a claim, discounts, and complaint information from the National Association of Insurance Commissioners. Upon examining these factors, we recognized National General as one of the car insurance companies that can deliver cheaper rates to high-risk drivers in contrast to other insurance companies.
National General Car Insurance Additional Benefits
| National General Additional Auto Coverage Options | Description |
|---|---|
| SmartValet | National General will pick up your damaged car after an accident and will deliver a rental car right at your doorstep. Additionally, they will be the ones to pick up your car from the repair shop and return the rental car for you. |
| Emergency Expense Allowance | National General will cover your essential expenses such as travel, lodging, and food expense after a claim. |
| Customer Satisfaction Guarantee | National General waives your deductible for up to $250 if you are not satisfied with your claim. |
| SR-22 Availability | SR-22 is required for DUI offenders that they are insured. National General, as insurance providers for high-risk drivers, provide their clients SR-22 conveniently. |
National General Auto Insurance Discounts
- Upfront Premium Payment
- Multi-Vehicle Premium Acquisition
- Defensive Driving Course Completion
- Online Mileage Tracking Perks
- Organization Membership Discount
- Anti-Theft Installation Discount
- Paperless Transaction Discount
National General Online Platforms
SmartDrive: National general has an app made to monitor driving behaviors. It entitles drivers to discounts if considered as one of the safe drivers after an assessment.
National General Customer Satisfaction Assessments
National General is considered one of the reliable insurance companies in the country when it comes to insuring high-risk drivers. It has very low customer complaints garnered from the National Association of Insurance Commissioners relative to its size for the car, life, and home insurance.
National General’s overall rating in the US is above average with significant consideration to the range it covers across the nation. Here is a comprehensive study from the 2019 J.D. Power Study:
| Assessment Category | National General’s Customer Satisfaction Rating |
|---|---|
| Auto Insurance Policy Claim Satisfaction | Average |
| Auto Insurance Shopping Satisfaction | Average |
National General’s Other Types of Insurance Policies
- Homeowners Insurance
- Condo Insurance
- Small-Business Auto Insurance
- Motorcycle Insurance
- Renters Insurance
- Recreational Auto Insurance
National General Client Satisfaction Pros and Cons
| PROS | CONS |
|---|---|
| National General is one of the few that offers coverage for first-time DUI offenders. | National General garnered average customer satisfaction ratings compared to other companies |
| National General offers SR_22 forms. | National General does not have an app for filing a claim and managing policies. |
Insurance Online Car Insurance Rating and Review Methodology
We commend every insurance company that advocates the value of customer-first operations. The rating we disclose is assessed through weighted averages and points from several categories: financial stability, customer complaints and satisfaction, transparency, digital platform functionality, and competitive pricing.
Moreover, we conduct customer satisfaction surveys to extensively provide reviews and ratings that are dependable and fair. However, it is best to compare several insurance companies to account for your judgment and needs.
*Insurance Online is not compensated with our ratings and reviews by any insurance companies.
Insurance Online Complaints Methodology
We examine the complaints from state insurance regulators that are reported to the National Association of Insurance Commissioners (NAIC) between 2017-2019. NAIC extensively calculates the complaint index yearly following each subsidiary to measure the company size’s total share of complaints in ratio.
National General Insurance FAQs
What are the important steps in completing the claim faster with National General?
All you need to do is to organize everything that has something to do with your policy, so when you need to file a claim, documents will be ready and easily accessed.
What will happen to my policy under National General if I file a claim?
It is likely for you to assume that your rates will increase. But, with National General, they will typically assess everything on your end and give you adequate coverage and rate.
How long does it take for me to process a claim with National General?
Typically, it only takes 24 hours for your claim to be processed.
Sandra Cruz | Linkedin
Based in Newport Beach, CA, Sandra has been a licensed insurance agent in California and Texas for 5 years and is an editor and writer specializing in all types of insurance matters. Sandra is Insurance Online's authority on auto, home, and business insurance and has been featured in publications such as Forbes, Yahoo! Finance, and US World News Report.